FAQ (Frequently Asked Questions)
(This page is an ongoing work, please visit from time to time for updates)
Q: How to place an order?
A: Here are the steps that will usually take place:
1. Contact me directly via contact form on this website, or direct message from my social media sites (Facebook, Instagram & Twitter) or text/WhatsApp me at +60 13 973 5986. I prefer communicating via texts as it is easier to make reference in the future (I may not remember each and everything if we speak on the phone). I usually will respond almost immediately or within 24 hours period. If I happen to take longer than that, please don’t hesitate to give me a nudge (probably call or text me again :D)
2. Once I have gathered your requirements and give an estimate, if you wish to proceed with the order (price is usually agreed at this stage), I will email you an invoice with payment details. Please go through the invoice and check if all the requirements are stated. This is what I will use to refer to your order 🙂
3. If everything is good to go with the invoice, you may then make the payment via bank transfer/cash deposit/PayPal (please enquire if you want to make payment via PayPal).
For order of RM300 or below, a full payment is required to confirm the order, anything above RM300, a 50% deposit can be made to confirm the order. Balance payment needs to be settled at least 2 weeks before the event date. Please provide me with the proof of payment, a receipt will be issued for each payment made. Your date will be booked upon receipt of full payment.
4. Any changes on the order (e.g: cake flavour, additional order, etc.) must be informed immediately or at least 2 weeks before the event. Some items may need a special order and thus would require more time. I would highly advise that you plan ahead (especially for themed weddings & birthdays), like 3-4 months early to avoid disappointment 🙂